an official Niantic representative confirmed to Pokémon GO Hub that their new Twitter support channel is alive and kicking!
@NianticHelp is an official Twitter account dedicated to bug reports, help enquiries and providing general technical support. The account is used both for Ingress and Pokémon GO support, but it is still unclear what types of questions this Twitter account will handle (source).
Digging through the previous tweets on this account, we were able to dig up some exciting news, namely that Niantic is working on new functionality to stop GPS spoofing.
Here’s the Tweet in question:
@TheBenWoodward Thanks for reporting. We’re working to add functionality to stop spoofing, and your reports are helping us with our investigations. ^TR
— Niantic Support (@NianticHelp) April 10, 2017
We discovered more tidbits of information in their previous Tweets:
- A new Troubleshooting Guide is now live on the official support website (source)
- Niantic is working on improving the time needed to respond to existing Help Center tickets (source)
- More in-depth change logs could be coming for future updates (source)
- Transferring your Pokémon GO account between different e-mails is being considered (source)
Currently, it seems there are two Niantic employees behind this Twitter account, only known by their initials “EP” and “TR”. Every Tweet is signed by one of the two employees at the end (“^TR”), indicating who answered your Tweet.
We are working hard to find out who are these two employees, but if you have any info on that, pass it along on our official Twitter or in the comments.