please be aware that the following bug was found and confirmed in the latest 0.55.0 version of the game: on a 40+ devices, Pokémon GO crashes when the users opens the medals list.

At the moment, it is still possible to play normally as long as you don’t click your avatar icon. Clearing the app cache seems to help greatly, but once you tap multiple times in order to check your experience the app goes back to crashing.


It seems that going in and out your character customization options can also crash the game.


Check your app and report any problems and solutions you may find in the comments section below.

Affected devices


  • Acer Liquid E700
  • Android 5.1 WIAM #23 (Local Brand)
  • Asus zenpad 8.0 (6.0.1) Both the regular version as well as the one they sell at Verizon storefronts with Verizons livery/logos on it instead of Asus
  • BLU Life Xl – LTE
  • Galaxy S3 Neo
  • Galaxy S4 *
  • Galaxy S4 Mini (CM11)
  • Galaxy S5 *
  • Galaxy C7
  • Galaxy J5 (2016) Dual Sim
  • Galaxy J7 (2016)
  • Galaxy Note 2 (4.4.2)
  • Galaxy Note 3 (4.4.2)
  • Galaxy S2 (CM11) 4.4.4 +Crashes on pokedex
  • Galaxy Avant
  • Galaxy Grand Prime
  • HTC 10
  • Huawei Nova
  • Huawei Honor 3C
  • Huawei Honor 5X
  • Huawei Honor 6 (imported Chinese version) with emui 3.1 android 5.1.1
  • Huawei P8 Lite (6.0.1)
  • kyocera duraforce
  • LG G Stylo
  • LG K350n
  • LG X Power
  • LG Nexus 4
  • LG Nexus 6 (7.0.1)
  • LG Nexus 6p
  • Lenovo p70a
  • Moto G3
  • Moto G4 (The bug can be fix by updating to Android 7.0)
  • Moto G4 +
  • Moto X 2014 6.0
  • Moto Z Play
  • OnePlusOne
  • OnePlus 2 = Broken
  • Sony Xperia Z5 Compact (6.0.1) GoPlus have weird connections
  • Xiaomi Redmi Note 2
  • Xiaomi Redmi Note 3 Pro
  • Xiamomi mi4s
  • Xiaomi Redmi 4 Pro/Prime 6.0.1/MiUI
  • Xiamo MiMax
  • Umi Diamond
  • ZTE Imperial Max


  • Asus Zenfone 3 (ZE520KL) 6.0.1/ZenUI
  • Google Pixel
  • LG V20
  • LG G3
  • Moto G4 (Android 7.0 and above)
  • Moto G Turbo
  • Nexus 5 Android 6.0.1
  • Nexus 5X 7.1.1
  • Nexus 6P 7.1.1 w/custom rom
  • OnePlus 3T
  • Samsung galaxy S5
  • Samsung galaxy S6
  • Samsung galaxy S7
  • Samsung Note 4 6.0.1
  • Samsung Note 5
  • JohnnyDoe

    What does the * mean behind the listings for Galaxy S4 and Galaxy S5? I want to know since I play on a S4 and that doesn’t seem to have issues with update 0.55.0.

  • Nils Weinander

    No problems on my Huawei Honor 8.

  • edwin beumer

    my app crashes when i tapp a pokemon …galaxy s7

    • Benjen Coldhands Stark

      Mine too. Galaxy s6.

      • Mina too, Xperia M5. The crashes started after I enabled encryption (I have two options “Encrypt phone” and “Encrypt SD-card” – I have encrypted the phone, not the SD-card). Do you have encryption enabled?

        • I just saw a comment further below that solved my problem. PoGo was missing the camera permission. Enabling that solved these crashes.

        • Benjen Coldhands Stark


    • Gerardo Sarria

      I had the same problem with my moto g3. Then I updated every single google inc. app (gmail, google drive, google play movies & tv, google street view, google talkback, google+, hangouts, maps – navigation & transit) and the problem was gone.

    • Pierre

      Mine too. s5

    • danypava

      Same on Redmi Note 3 pro

  • Ryan Patrick

    I have a full app crash every time I tap a pokemon. I have tried to Uninstaller and reinstall. I have updated software. Running out of ideas. The game is unplayable at this point.

    • Rocket

      What phone snd android version do you use to play Pokémon go with?

      • Ryan Patrick

        Galaxy s5
        The newest software. Not sure the name. I do not have the medal and character customize crash issues. I get an app crash if I try to tap a wild pokemon. Egg hatching and pokestop spinning seem to work fine

  • Stanislav Krajnovic

    Oukitel k4000pro (lolipop 5.1) 2/16 RAM-a

    I have a full game crash if I click on the avatar.

  • Joszue

    Same problem with my Galaxy A5 (2015). I can open the medals list just once or twice after launching the app. After that, the app will freeze.

  • Marcelo

    Xiaomi RedMi 2. Crashes when I tap a pokemon. I think it’s a problem with the camera, but I can’t disable the augmented reality cause it crashes before open the option to disable it. How can I install the previous version?

  • SLong

    Game crashes when tapping a pokemon. LG android version 6.0. Started Monday with the update.

  • ostewart

    Fine on Moto G2.

  • Jo Blow

    I have a Galaxy S4 with the latest phone software and latest game version and have zero issues.

  • Shanna Spanier

    My app crashes with I tap a pokemon. I just want to be able to play the game. Is Ninantic even doing anything to fix this? there is nothing posted on their twitter or facebook page. So Frustrating!!! what do we do?

    • Rocket

      “What do we do?”
      Exactly what I’m doing, spread the word. I’m more frustrated than anyone, I have put together documented information and share it with half of the world, but nobody speaks or care about it. Here is the list:

      Put it on facebook, twitter, send it to Niantic, and so on. I’m already doing everything I can.

  • パーカー ジェフリー

    Galaxy s6. Since latest update I can do everything except for catch pokemon. As soon as I tap on the mon….App crashes.

  • Lyckosten

    Crashes when tapping avatar – Huawei Ascend G7.

  • em110905

    Galaxy A5 Crash
    Galaxy A3 OK

  • Hotblack

    Have the crashing bug when tapping bottom left avatar but otherwise OK. Have also noticed much higher data usage. Was using roughly 8mb an hour yesterday afternoon (usual usage) but after the update 21mb an hour for 2 hours last night and this morning it used 20mb just sitting on my desk doing nothing.

  • Ken Mennell

    Add Moto G Play to the list. of crashing phones.

  • PolskaBro

    My Game Crash Too eben i Type on left Charakter Button.have a HTC 10

  • shotts

    Tapping a pokemon is the only thing that fails for me – Galaxy s6

  • MCutter

    My LG G5 crashes every time I tap a wild Pokemon. Viewing my avatar and medals is not a problem, but also not what I really want to do with the game. 🙁

  • aarowid

    I don’t have the Bug on my Nexus 4, but I also have Android 7.1.1 via LinageOS installed

  • Prashanth Narayanan

    U can add vibe K5 plus to this list

  • Rocket

    Thanks for reporting.

    Follow the news here:

    And don’t forget to send the list to report the bug and send the list to Niantic Via social media.

  • Sven Kühne

    you can add HTC 9 as well.. 🙁

  • Chuck Sipos

    If you are having issues catching pokemon after the 0.55.0 update for android, check your app permissions. Camera permission needs to be enabled right after the update or it will crash every time you try to catch a pokemon.

    • SLong

      This worked! LG4g and motorola droid turbo. Thx millions!

    • Gingerwood

      It Worked! Thank you very much for the tip

  • Chris

    Works well on huawei p9 plus

  • JanneNappi

    Same problem with Alcatel Onetouch Hero 2 …

  • Marko Koivisto

    Lenovo A10-30 also crashes pokemon go when avatar is clicked

  • Simone Amoruso

    Same problem with Huawei Y6 II Pro

  • Michelle Todoverto

    Lg v 20 unable to catch any pokem9n game stops soon as you touch any pokemon

  • Ayden

    My app crashes when I click my avatar icon.
    Xiaomi Redmi 3s

  • Michel Biesheuvel

    Crash when tapping avatar since today! Was working until now. HTC 10.

  • JasonXtron

    You can add the Samsung Galaxy J3 to the list.

  • Michal Raška

    Add to crash list Lenovo A328

  • Russ

    Mine is crashing when I touch my player avatar. Aside from the the game seems to be seizing up and lagging in general. Bad update, I hope they get it fixed soon.

    [Moto G3, Android 6.0.1]

  • shotts

    For those crashing when tapping a pokemon my galaxy s6 was doing this until I enabled camera access. This also would explain higher battery usage if it is always accessing camera features even if AR is off.

  • C Beaumont

    I have a Motorola Droid Turbo 2 and I also have the problem of the game crashing when I tap a pokemon. Everything else seems to be work just fine. Poke stops, hatching eggs, etc.. I turned on the permission for the camera, and I was able to catch pokemon again. I haven’t had a problem with any prior updates that required me to add permission for the camera.

  • Teresa Lopes

    Huawei Mate 7 also crashing on tapping avatar

  • On my HTC One M8 with Android 6 the game also crashes when tapping on the avatar icon :(. I tried clearing the cache, no change.

  • Juho Tarvonen

    Huawei P8 Lite is crashing when tapping the avatar.

  • Bumbibjörn

    App has these crashes on Oukitel K10000 also.

  • Onimi666

    App crashes when I click on a Pokemon, LG Stylo 2.

  • Kool 68iou1

    I have what looks like is suppose to be the captcha screen but I’d completely blank. Uninstalling and reinstalling did nothing, it’s like the second the game loads it wants me to do the captcha but nothing pops up.

  • Joy Krienke

    I have a HTC phone I have been using since Pokemon go started and just this last week it start misbehaving. When spinning a pokestop it stays blue and says try again. It will be pink before actually opening the pokestop. It has also not registered as it is not getting the first pokestop or catch of the day when my S7 Samsung is getting them. To all apperances it is looking normal, I have reset the phone, uninstalled the app etc it is so frustrating. Help