Trainers,

although the recent Pokemon GO update was very exciting, it was also very buggy, bringing along a plethora of bugs both on the client and on the server side.

We collected all of recently reported bugs in one post in order to help players understand known issues and deal with them.

Unfortunately, we were unable to find fixes/workarounds for all of the reported issues, however, most of them are avoidable.

If you experience even worse bugs than reported here, feel free to roll back to the previous version (0.57.4). You will still be able to catch Shiny Magikarp / Gyarados and the only thing you’ll miss are the new UI changes.


Sightings tab/radar randomly goes blank, as if speeding

This bug happens quite often, with no clear indication or pattern on how and why. We found that it happens more often while using WiFi than cellular data.

We’ve also confirmed that this does not mean the game thinks you’re speeding or hitting the speed limit.

Fix #1: Open and close the Journal to force reloading the Sightings tab
Fix #2: Roll back to previous version (0.57.4 on Android works fine)


Showing spawns and entering encounters is slow, spining Pokeball of death and other general lag issues

These issues have been reported left and right, with players reporting a ton of lag issues. Here’s just a few examples of the lag issues:

  • entering encounters is very slow
  • Pokemon are slow to show up on the world map
  • entering gyms is slow
  • spinning PokeStops takes forever
  • PokeStop image not loaded
  • etc

We are aware of these issues and we were able to trace them back at Niantic’s servers. Apparently, the game is waiting for the server response in order to perform these actions, which in term leads to visual lag.

Currently, there is no fix for this one.


Game crashing when fast scrolling through the gym / looking at a custom avatar in the gym

Multiple reports came in mentioning the same issue with fast scrolling through the gym screen. We managed to reproduce the issue when scrolling through a gym that was full of avatars wearing Store clothing.

The same issue was reproduced on multiple Android devices (OPO, OP2, A3 2015, A3 2016, Galaxy 5), indicating that it’s a problem with the client app, rather than with your device.

Fix: Don’t scroll too fast through the Gym screen. Yeah, we know, but there’s nothing else you can do…


GO Plus has connectivity issues due to missing low battery notification

If you have problems with your GO Plus, try changing out the battery. Apparently, 0.59.1 broke the “low battery notification”, so you will not know when the battery runs out. The first indication of this is failure to connect GO Plus to your phone and sketchy operation afterwards.

Do note that this doesn’t affect all users.

Fix: Try changing the battery of your GO Plus


Missing models show as a Substitute doll on the world map (how did this happen…?)

We’re not sure how this happened, but players have reported seeing a “Substitute doll” over Gyms when the game doesn’t load a Pokemon model properly. Substitute is a move from the original Pokemon games, and it’s very weird to see this in Pokemon GO.

No, this doesn’t hint anything. It’s just a bug.

Fix: Clear app cache / local data to force fetching correct models.

  • CapimPT

    I have a Go Plus and I changed the battery, but the connectivity problem persist.
    Some time after some tries, it finally connects.

  • Christopher Kirby

    I’ve noticed that sightings usually blanks out when first signing in, it’ll pop up very briefly then go blank for a minute or two, then you have to wait after that for Pokemon to pop up. Plus alot of the Boost/Sprint Pokestops are glitched and either cant be spun or if your lucky can be spun twice, it looks like there are two stuck together. Even scrolling slowly through a gym if you try to scroll over past the leader the brake will crash. It’s very annoying and i hope they get a bug fix out soon!

  • Raymond Cabangal

    Probably got the worst bug, after updating the game fails to load with a message of “Failed to get game data” on android kitkat. Manage to play by rolling back to 0.57

    • luiza moretti

      I have this same bug, and the same occurs with the 0.59.2

  • Christian Villavicencio

    I suffer the bug with the sightings tab going blank and the go plus one. The latter caused me nightmares (it wouldn’t connect even after unpairing it from the phone, hard resetting the go plus, reconnecting it to the game again), once I replaced the battery the problems dissapeared. Seems like batteries for the go plus only last 35 days in my case (not the 100 advised) 😛

  • Mitch

    I have been unable to access my account since March 24. My account is not banned. I’ve tried every solution I can think of or find online, but nothing has worked.

    i’m using an iPhone 6S Plus with iOS 10.3 Every time I start the app, it asks for my date of birth. It doesn’t matter whether I log in with my gmail address or Pokemon Trainer Club account. After about one minute, I receive this message, “Unable to authenticate. Please try again.”

    Some of the methods I’ve tried to resolve the issue include quitting and re-starting Pokemon Go on my iPhone, shutting down and restarting the phone, changing my password, trying an alternate email account, deleting and re-installing the app, clearing Safari website data, and creating a Pokemon Trainer Club account.

    I’ve been exchanging email with Niantic support, and their final judgement is that my phone is incompatible. I don’t understand how this could happen. I’ve been playing on this phone since July without problem. Anyone out there have a suggestion? Thanks in advance for your comments.

    • Susan Bramley

      I have exactly the same problem, I’m sick of it now! They released an update from android but didn’t bother with iOS!

    • Kristen Grimm (sissy)

      IVE HAD SAME PROBLEM AND MY SONS IS DOING IT TO SAME POPUP UNABLE TO AUTHENTICATE PLEASE TRY AGAIN……. But my husbands is working fine and we have same phone so there’s know way its not compatible, it hasd to be on there end

  • Kristen Grimm (sissy)

    Ever since the last update ive not been able to sign in. it gives me the same note “UNABLE TO AUTHENTICATE PLEASE TRY AGAIN” This is crap Ive tryed everything to get it to work, My sons app is doing the same thing but my husbands is working. Doesn’t make any since. I have even uninstaled on a differet phone and then try to sign in and it goes as far as loading page then gets stuck third of the way and pops up
    PLEASE FIX THE BUG THAT WAS IN UPGRADE THAT WE DOWNLOADED