Trainers,

please be aware that the following bug was found and confirmed in the latest 0.55.0 version of the game: on a 40+ devices, Pokémon GO crashes when the users opens the medals list.

At the moment, it is still possible to play normally as long as you don’t click your avatar icon. Clearing the app cache seems to help greatly, but once you tap multiple times in order to check your experience the app goes back to crashing.

NOTE

It seems that going in and out your character customization options can also crash the game.

 

Check your app and report any problems and solutions you may find in the comments section below.

Affected devices

NOT WORKING LIST (40+)

  • Acer Liquid E700
  • Android 5.1 WIAM #23 (Local Brand)
  • Asus zenpad 8.0 (6.0.1) Both the regular version as well as the one they sell at Verizon storefronts with Verizons livery/logos on it instead of Asus
  • BLU Life Xl – LTE
  • Galaxy S3 Neo
  • Galaxy S4 *
  • Galaxy S4 Mini (CM11)
  • Galaxy S5 *
  • Galaxy C7
  • Galaxy J5 (2016) Dual Sim
  • Galaxy J7 (2016)
  • Galaxy Note 2 (4.4.2)
  • Galaxy Note 3 (4.4.2)
  • Galaxy S2 (CM11) 4.4.4 +Crashes on pokedex
  • Galaxy Avant
  • Galaxy Grand Prime
  • HTC 10
  • Huawei Nova
  • Huawei Honor 3C
  • Huawei Honor 5X
  • Huawei Honor 6 (imported Chinese version) with emui 3.1 android 5.1.1
  • Huawei P8 Lite (6.0.1)
  • kyocera duraforce
  • LG G Stylo
  • LG K350n
  • LG X Power
  • LG Nexus 4
  • LG Nexus 6 (7.0.1)
  • LG Nexus 6p
  • Lenovo p70a
  • Moto G3
  • Moto G4 (The bug can be fix by updating to Android 7.0)
  • Moto G4 +
  • Moto X 2014 6.0
  • Moto Z Play
  • OnePlusOne
  • OnePlus 2 = Broken
  • Sony Xperia Z5 Compact (6.0.1) GoPlus have weird connections
  • Xiaomi Redmi Note 2
  • Xiaomi Redmi Note 3 Pro
  • Xiamomi mi4s
  • Xiaomi Redmi 4 Pro/Prime 6.0.1/MiUI
  • Xiamo MiMax
  • Umi Diamond
  • ZTE Imperial Max

WORKING LIST

  • Asus Zenfone 3 (ZE520KL) 6.0.1/ZenUI
  • Google Pixel
  • LG V20
  • LG G3
  • Moto G4 (Android 7.0 and above)
  • Moto G Turbo
  • Nexus 5 Android 6.0.1
  • Nexus 5X 7.1.1
  • Nexus 6P 7.1.1 w/custom rom
  • OnePlus 3T
  • Samsung galaxy S5
  • Samsung galaxy S6
  • Samsung galaxy S7
  • Samsung Note 4 6.0.1
  • Samsung Note 5