Niantic has sent out an important e-mail directed to all GO Fest attendees that wish to request a ticket refund. Big thanks to Reversal for providing us with this info.
- All refund requests need to be submitted no later than 11:59pm CT on Sunday, August 27th, 2017
- Refunds will be processed no later than Friday, September 1st, 2017
- If you checked in manually or by scanning the QR code, you will automatically be awarded a Lugia
- Lugia will be distributed within the next 7 business days
The full e-mail is attached below.
On behalf of Niantic, we sincerely apologize for the technical issues many of you experienced at Pokemon GO Fest in Chicago. We are not satisfied by the way the event unfolded and we want to make it right to the many Trainers in attendance.
We are providing all attendees with $100 worth of PokeCoins, the Legendary Pokemon Lugia, and a refund for the cost of your ticket and processing fees for purchases through Front Gate Tickets (the official ticketing vendor for the event).
To receive a ticket refund, you must submit a request by completing the form found here. All requests must be received no later than 11:59pm CT on Sunday, August 27th, 2017. Refunds will be processed no later than Friday, September 1st, 2017.
Please note that refunds may take 7-10 business days for processing after September 1st to show up in your account. We are only able to refund ticket purchases made directly from Front Gate Tickets. All refunds will be credited to the original form of purchase, no exceptions. If you decided to resell your ticket, we encourage you to do the right thing and pass this refund on to whomever purchased the ticket.
If you were in attendance and checked into the event by scanning a QR code or manually entering a passcode, there is no action required on your part to claim the $100 PokeCoin bundle and the Legendary Pokemon Lugia. Our engineering team is working to automatically add these to each attendee’s account, and we anticipate they will appear in your account within the next 7 business days.
We have learned from this experience and will strive to do better going forward. Thank you for joining us on this continued adventure. We hope you are enjoying Legendary Raid Battles with your family and friends!
—The Pokemon GO team